All prices are in Canadian dollars.

September 26 2018, SCMABC Pre-Conference Seminar: Managing and Evaluating Contract Performance

Date:   Sep 26, 2018 - Sep 26, 2018
Time:   8:00 AM
Location:   Harrison Hot Springs Resort, BC
100 Esplanade Avenue
Harrison Hot Springs, BC

*Please be advised: This is a seperate session from the SCMABC Education Conference and you must pre-register for this seminar as this is not included in the SCMABC Education Conference registration.
Deadline to register is September 15, 2018*

Wednesday September 26th, 2018
Time: 8:00am - 4:00pm
Facilitators: Maureen Sullivan 

Managing and Evaluating Contract Performance

Seminar Description:
Too often, contracts go awry because of insufficient management, lack of communication and failure to address difficulties head on. This one-day course explores these stumbling blocks in-depth and arms participants with proven techniques and the confidence to anticipate and mitigate common problems before they arise, and to deal with any issues that do emerge in a professional and effective way.

Learning Objectives
• Recognize the difference between relationship management and contract management
• Discuss the communication and negotiation skills needed to maintain effective relationships with contractors
• Identify strategies for handling vendor complaints and debriefings
• Practice setting performance expectations and drafting key performance indicators
• Practice incorporating incentives and remedies using the “Carrots and Sticks” model to drive performance
• Assess performance issues’ contributing factors by conducting a root case analysis
• Develop techniques to address performance issues without terminating the contract
• Discuss dispute resolution, escalation and termination provisions
• Discuss how to conduct formal contract evaluations intermittently throughout the contract cycle
• Demonstrate how to use post-contract evaluations to improve future RFx processes

Expected Outcomes:
Participants will learn how to manage performance while maintaining effective relationships with contractors and suppliers to ensure best value for your contracting dollars.

About the Instructor:
Maureen is owner and President of National Education Consulting Inc. (NECI), and specializes in helping organizations maximize the value they receive from their procurement and contracting activities.  She is a lawyer by training, has obtained her Certified Training Practitioner designation through ATD, and has authored over 40 classroom and online courses. Maureen also manages the curriculum development and instructor training for the Public Sector Procurement Program (PSPP) that has been accredited by the Canadian Supply Chain Sector Council. An experienced litigator, mediator and dispute resolution practitioner, Maureen is renowned for her engaging teaching style and ability to integrate legal concepts with business practices, making often difficult concepts accessible and understandable for learners at all levels.



7:30am - 8:00am - Continental Breakfast
8:00am - Session Begins
10:00am - AM Break 
12:00pm - Hot Lunch Buffett
2:00 pm - PM Break
4:00 pm - Session Ends

*This seminar is eligable for 5 CPD Maintenance Credits, Continental Breakfast, Nutrition Breaks and Lunch will be provided.


Member Rate:
$575.00 + $28.75 = $603.75 

Non Member Rate: $775.00 + $38.75 = $813.75


To start the registration process please enter your email address.

This attendee is the primary registrant and their contact information will be kept on file.

Should you not be able to complete the registration process in one sitting, any information you have entered will be saved and your registration will continue from where you left off when you return.

By entering your email you are giving your consent to be contacted electronically by SCMA on matters regarding the event and your registration.